Frequently Asked Questions (FAQs)

Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, feel free to reach out at support@foreverprintco.com.

🛒 Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. After that, your order may already be in processing or fulfillment. Please contact us immediately at support@foreverprintco.com if you need to make changes.

Will I receive an order confirmation?

Yes! You'll receive a confirmation email as soon as your order is successfully placed. If you don't see it within 24 hours, please check your spam folder or contact us.

🚚 Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 7–15 business days depending on your location. Expedited options may be available at checkout.

Do you ship internationally?

Yes, we ship worldwide! International delivery times vary by destination and may be subject to customs clearance delays.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to track your package directly on the carrier's website.

My order hasn't arrived — what should I do?

If your order is past the estimated delivery window, please contact us at support@foreverprintco.com with your order number and we'll investigate right away.

👟 Products

Are the jerseys official replicas?

Yes. We carry official Cool Base replica jerseys for MLB, NBA, NHL, and top soccer leagues including the Premier League. Product details are clearly listed on each product page.

Are the Air Jordan sneakers authentic?

All sneaker listings include full style codes, colorways, and release details. Please review the product description carefully before purchasing. If you have questions about a specific pair, contact us before ordering.

How do I choose the right size?

Each product page includes a size guide. For jerseys, we recommend sizing up if you prefer a relaxed fit. For belts, refer to the length options (cm) listed and compare with your current belt size.

Are belt sizes true to measurement?

Yes. Belt lengths are listed in centimeters (e.g., 110cm, 120cm, 130cm). Please allow a tolerance of ±2cm. Refer to the size guide on each product page for waist size recommendations.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items that are unused and in original condition. Please visit our Refund Policy page for full details.

How long does a refund take?

Once your return is approved, refunds are processed within 5–10 business days back to your original payment method.

What if I received a wrong or damaged item?

We sincerely apologize if this happens! Please email us at support@foreverprintco.com with your order number and a photo of the item. We'll make it right as quickly as possible.